<script type="text/javascript"> (function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){ (i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o), m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m) })(window,document,'script','//www.google-analytics.com/analytics.js','ga'); ga('create', 'UA-15388563-10', 'auto'); ga('send', 'pageview'); </script>
  • about

Delivery

 

At Steele Canvas Baskets Australia we offer a bespoke delivery service.

For this reason, freight charges and total payment are not calculated until after an enquiry has been placed.

Once you have placed your enquiry, a customer service representative will get in touch via email with your personalised delivery fee and total amount payable invoice.

 

Alternatively, we offer a Click & Collect service from our warehouse at Barclay St, Marrickville (NSW customers only).  Please note collection must be made in person between 8am - 4:30pm Monday to Friday with confirmation of the order and ID. If, for any reason, you are unable to collect your order when it’s ready, please contact the store to arrange an alternative date for collection. We will keep your order for 14 days from the date of order. After this period, you will be contacted and offered the opportunity to extend the collection date or to have a refund via your original method of payment.

 

Payment must then be made via bank transfer.

Please note: once you receive your invoice, payment must be made within 3 business days or your order will be cancelled.

 

Steele Canvas Baskets Australia does not deliver to PO Boxes, please provide a street address for delivery.

We endeavour to dispatch orders on the same or following working day as payment is received but please allow between 5-10 working days for delivery.

Items that do not fit inside our shipping box will be dispatched in bubble wrap.

 

If you are not available to sign for your package, the courier will leave a card and you will need to get in touch with them directly detailing how you would like it redelivered. Please bear in mind that if delivery is attempted and is carded, a $7 redelivery fee will apply per package up to 25kgs. Items greater than 25kg will be charged a fee of $14 per item. If delivery is attempted a second time and no one is available to sign, your order will be returned to our warehouse and your order will be cancelled.

 

Please contact us on (02) 9550 6550 or at steelecanvas@industrie.com.au for any further information.