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We want you to be completely satisfied with your purchase. If you are unhappy for any reason, we will gladly accept return of the merchandise within 14 days of your receipt of the order. Returned merchandise should be in its original condition, along with all packaging. Customers will be responsible for shipping and handling charges for any returns.


To return merchandise for a refund, please send by registered mail to:

Steele Canvas Baskets Australia Return Orders

55 Railway Parade, Marrickville, NSW 2204 , 


Please include a copy of your packing list as proof of purchase and make a note of the reason for your return. Please allow 10 working days from the receipt of your return, you will be advised by email when your refund has been processed. Refunds will be processed in the same manner as payments so if, for example, you paid by Mastercard you will receive a refund on your Mastercard.


If merchandise is recieved by us after the 14 day return period it will not qualify for a refund. In this case the item will be returned to the customer.